Delivery and Returns

What is the cost of delivery?

Delivery is free for Gauteng deliveries. Standard courier rates apply for areas outside of Gauteng.

 

When can I expect delivery?

SmartLabs reserves the right to use third party companies (couriers as well as South African Post Office) for deliveries. Goods are transported by road freight. You can expect your parcel to arrive within 5-7 working days from receipt of payment, no matter where you are in South Africa. Although we try our very best to ensure this happens, we can unfortunately not guarantee it.

 

I’d like to track my order

Please visit our Courier Company’s website to track your order: Tracking
Input the tracking number provided when the parcel ships and you will receive information about the status of your order.

 

How does SmartLabs handle returns?

You can request to return an item you’ve purchased within 10 working days of delivery. To return a product, please contact us via email info@smartlabs.co.za or call your nearest sales branch. Include the order number in your communication. Once the return has been approved, we’ll arrange for the courier company to collect it from you. Please note that we charge a 10% handling fee for returns. Additional charges may apply if goods are open or used.

 

Can I cancel my order?

If you’d like to cancel your order before the goods have been dispatched, we’ll refund you. We do however charge a 10% admin fee to cover transaction and administration costs. If the goods have already been dispatched from our warehouse, you will need to request a return via email. Please contact our customer service team at info@smartlabs.co.za to cancel your order.

 

How do I exchange a product for something else?

We don’t currently offer product exchanges. You’re welcome to return unwanted goods. See returns section for details.

 

I’ve received a broken product. What next?

Please contact us via email info@smartlabs.co.za to report the problem. Include your order number, a picture of the broken product/part and a description of the damage in your communication. We’ll collect the damaged goods at our own cost. Once we’ve received and checked the product, we’ll replace it with a new product where possible or issue you with a full refund. Claims for goods lost or damaged in transit should immediately be lodged with the carrier concerned.

 

My order is incorrect

Please contact us via email info@smartlabs.co.za or call your nearest sales branch to report the problem. Include your order number and a description of the incorrect or missing items. We’ll resolve the problem for you as quickly as we can.