How to buy

To purchase from SmartLabs’s e-commerce store, you can either checkout as a guest or register to create a user account. To register an account, you’ll be asked to provide your email address and choose a password. Once your account is active, you can buy products. 

Adding products to cart

  1. On the product page, select the quantity and variant required.
  2. Click ‘add to cart’.
  3. As you add products to your cart, you’ll see the number of items next to the cart icon (top right) increase.
  4. Click on the cart icon (top right) to view a summary of all the products you’ve chosen. Continue browsing to add additional items or proceed to checkout.

 

Checking out

At checkout, you will be required to input a delivery address and select your preferred payment method.

 

What are my options for payment?

We accept Visa and Mastercard credit cards. Alternatively, you can select to pay by instant or manual EFT. We accept EFT payments from all the major banks in South Africa. All transactions are processed in South African Rands (ZAR). The total price shown will include VAT and a delivery fee (where relevant).

If you select to pay by credit card, you’ll be directed to PayGate’s secure payment page. Enter your details and click pay. You will then receive order and invoice notifications and your order will be dispatched. If you select to pay by manual EFT, you’ll receive an email with your order summary and our banking details. Please complete payment and email proof of payment to accounts@smartlabs.co.za. Once we’ve received proof of payment, we’ll dispatch your order. Remember that stock is only reserved when payment confirmation is received, so please make payment as promptly as possible. If you select to pay by instant EFT, you’ll be asked to choose your bank from a list of options. You’ll then be redirected to the online banking login screen for your bank. You’ll be asked to enter your online banking credentials to proceed. You will then be directed to a ‘once off payment’ screen. This screen will be pre-populated with the transaction amount. You will then need to click pay and enter a one-time pin, which your bank will send to your email/cell phone. Payment will be processed and you’ll be notified of the successful transaction.

 

Are my credit card details secure?

We use PayGate to process payments securely. PayGate is a PCI DSS Level 1 Certified Payment Gateway, SSL and 3D secure enabled. 3D Secure provides an extra layer of security when you use your credit card to transact online. You will have to register for 3D secure with the bank that issued you the card. For safety, your credit card details are not stored and you will need to input them each time you make a purchase.

 

I can’t find a product I’m looking for online

We sell up to 2 000 products including a wide range of chemicals for Science experiments. If you can’t find what you’re looking for online, please email sales@smartlabs.co.za or contact one of our sales specialists for assistance.

 

I’m an international customer. Where to from here?

Currently, we process online payments in South African Rands (ZAR) only. If you’re an international customer, we’d love to assist you through our traditional sales channel. Please email sales@smartlabs.co.za or contact one of our sales specialists to place your order. Freight costs (including duties and customs) will be calculated separately. Alternatively, you can arrange collection from our Johannesburg collection point.