What is the cost of delivery?
Courier rates are calculated on Real-Time Rates we receive from the couriers when you check on our website.
Must I insure my Goods? We highly recommend you do as most of our products are fragile. There is an option to insure the Goods should you wish to do so during checkout. Should you exercise the option to insure the Goods, you should be able to lodge a claim if items are lost or broken.
When can I expect delivery?
SmartLabs makes use of couriers for deliveries. Processing time take 1-3 business days to be processed, in addition to 2-4 more business days to get shipped depending on the destination. Although we try our very best to ensure this happens, we can unfortunately not guarantee it.
Note that payment via EFT will take longer as the items will only be released once the payment reflects in our account.
How do I track my order?
All your orders can be tracked by entering the tracking number provided, into the following link https://smartlabs.co.za/a/track. Once entered you will receive information about the status of your order.
How does SmartLabs handle returns?
You can request to return an item you’ve purchased within 10 working days of delivery. To return a product, please contact us via email info@smartlabs.co.za or call your nearest sales branch. Include the order number in your communication. Once the return has been approved, we’ll arrange for the courier company to collect it from you. Please note that we charge a 10% handling fee for returns. Additional charges may apply if goods are open or used.
Can I cancel my order?
If you’d like to cancel your order before the goods have been dispatched, we’ll refund you. We do however charge a 10% admin fee to cover transaction and administration costs. If the goods have already been dispatched from our warehouse, you will need to request a return via email. Please contact our customer service team at info@smartlabs.co.za to cancel your order.
How do I exchange a product for something else?
We don’t currently offer product exchanges. You’re welcome to return unwanted goods. See returns section for details.
I’ve received a broken product. What next? Depending on whether the delivery was insured or not. Please contact us via email info@smartlabs.co.za to report the problem. Include your order number, a picture of the broken product/part and a description of the damage in your communication. We’ll collect the damaged goods at our own cost. Once we’ve received and checked the product, we’ll replace it with a new product where possible or issue you with a full refund. Claims for goods lost or damaged in transit should immediately be lodged with the carrier concerned.
My order is incorrect
Please contact us via email info@smartlabs.co.za or call your nearest sales branch to report the problem. Include your order number and a description of the incorrect or missing items. We’ll resolve the problem for you as quickly as we can.